You’d think that by the time we reach adulthood, saying you are sorry would be second nature. But many people struggle with apologies and end up sounding insincere. Marjorie Ingall and Susan McCarthy have been tracking apologies from celebrities, politicians, and others in the public eye since 2012 for their website SorryWatch. They have analyzed what makes a good apology and have boiled it down to six essential steps, which they share in their book, Sorry, Sorry, Sorry. They join us today to talk about saying sorry, the mistakes people make, why some of us apologize too much, and the benefits of a good apology.