Learning to take feedback

Guest: Sheila Heen

Do you get an annual performance review at work when you sit down with your boss to discuss what you’ve done well and the areas you need to improve?  Feedback can be hard to take no matter how well intentioned.  It’s easy to get defensive, to take things personally, or get so upset we simply feel deflated.  And giving criticism, whether to a co-worker, friend, or family member, has its own challenges.  A lecturer in negotiations at Harvard University, SHEILA HEEN has thought a lot about the importance of feedback and how to accept it. She talks to Marty about her new book, co-authored with Douglas Stone, Thanks for the Feedback: The Science and Art of Receiving Feedback Well.