Check-in on the airline industry
Listen
Hour 1
Two new airline customer satisfaction surveys just came out and, surprise, the carriers don’t rank too high. Passengers complained about high ticket prices, the extra fees, oversold flights, and generally bad customer service. This hour, we’ll check-in on the airline industry and talk about some possible mergers and the troubles facing regional routes. We’ll also learn about new boarding policies (no families first anymore) and baggage fees (now some airlines are charging for carry-ons), and find out where the cheap tickets are. Our guests are Wall Street Journal’s travel editor SCOTT MCCARTNEY who writes the paper’s Middle Seat Column and blogs at Middle Seat Terminal. We’ll also get tips on the most efficient way to pack a carry-on from DOUG DYMENT, a travel speaker and the author of OneBag.com.
Listen:
[audio: 062112_100630.mp3]
WHYY is your source for fact-based, in-depth journalism and information. As a nonprofit organization, we rely on financial support from readers like you. Please give today.
Brought to you by Radio Times
Radio Times
WHYY's Radio Times is an engaging and timely call-in program that tackles wide-ranging issues of concern to listeners in the Delaware Valley.
Subscribe for free
White House: New rule will show ‘true cost’ of plane tickets
The proposed rule would help consumers save money up front and encourage more competition among airlines to offer better fares.
2 years ago
Air travelers face cancellations over Memorial Day weekend
Airline travelers are not only facing sticker shock this Memorial Day weekend. They’re also dealing with a pileup of flight cancellations.
3 years ago
Key reason for supply shortages: Americans keep spending
It could take well into next year or even 2023 before the U.S. and global supply chains return to some semblance of normal.
3 years ago