New Jersey’s second-largest utility has announced a series of plans designed to keep officials informed about power outage restoration.
Jersey Central Power & Light has drawn criticism from municipal leaders and customers about poor communication throughout Superstorm Sandy.The criticism echoed complaints against JCP&L during Tropical Storm Irene.
JCP&L says staff will be placed in field offices to maintain contact with municipal officials and teleconference briefings will be held.
JCP&L also is developing an app to make it easier for customers to report outages.
State regulators said JCP&L was hit hardest with 90 percent of its customers losing service because of Sandy. Crews restored service to 1.3 million JCP&L customers within 13 days after Sandy.