A major outage caused problems for Comcast customers as users on social media reported TV, internet, and cell service outages across the Philadelphia area on Tuesday morning.
The service issues were far-reaching as users across the country, including Illinois, Indiana, and Michigan, have also reported connectivity problems.
The Philadelphia-based company has been responding to users’ questions on the Xfinity Support Twitter account.
“Thanks for reaching out today. We sincerely apologize your services are not currently connected. As a reminder, you can check the status of service interruptions in your area via our online service status tool: https://xfinity.com/support/status/,” the company responded.
Some customers reported their service returned around 9 a.m.
Nearly three hours later, Comcast issued a statement on Twitter that the “network issue” had been addressed, and the company is still investigating what caused it.
Earlier, some customers experienced intermittent service disruptions as a result of a network issue. We have addressed the issue and service is now restoring for impacted customers, as we continue to investigate the root cause. We apologize to those who were affected.— Xfinity Support (@XfinitySupport) November 9, 2021
Comcast is asking people to check their service and if a problem remains to contact their customer service.