How to resolve your most emotionally charged conflicts

Guest: Daniel Shapiro

There is a common element between the fights we have with our spouses and the international tensions that exist between the west and radical Islamic terrorists. So says DANIEL SHAPIRO, a world-renowned expert on negotiation and conflict resolution, and the author of the new book Negotiating the Nonnegotiable: How to Resolve Your Most Emotionally Charged Conflicts. Marty talks with Shapiro about the causes of human conflict and why rational approaches to disputes rarely work.