SEPTA says its trying to make driving a bus or riding in one safer, even when troubles follow people on board. WHYY’s Tom MacDonald reports.
SEPTA General Manager Joe Casey says the transit agency is doing what it can to keep both drivers and passengers safe, but arguments and fights can often move onto a train or bus.
“We do see an uptick in those incidents it’s not unique to Philadelphia, it’s happening across the country unfortunately. We are doing a lot of training upfront with our operators our front-line people to try to diffuse situations.”
New bus and train operators get five days of conflict resolution training. Veteran operators and managers get three day refresher courses.
Casey says SEPTA is moving to put more security cameras on buses.