How is the Philly area impacted by the global IT outage? Here’s what to know

What is affected by the global IT outage?

Crowdstrike, the U.S. cybersecurity company, has admitted to being responsible for the error and is working to correct it.

“Crowdstrike is aware of reports of crashes on Windows 4 related to the Falcon sensor. Please monitor the status via the tech alert on our customer support portal,” read the Crowdstrike technical help line.

Crowdstrike CEO George Kurtz posted on X that the company is actively working with customers impacted, adding that Mac and Linux hosts are not impacted.

Microsoft services are also impacted.

“We’re investigating an issue impacting users ability to access various Microsoft 365 apps and services,” Microsoft said in a statement released on social media Friday morning.

Kurtz said the outages are not a “security incident or cyberattack,” and that the issue has been “identified, isolated and a fix has been deployed.”

PHL impact

Lines are long at Philadelphia International Airport Friday morning due to the global outage but some airlines are slowly getting back up and running.

American Airlines says it is back to normal operations after earlier asking the FAA for a global ground stop on all flights amid global IT outages, according to ABC News.

“Earlier this morning, a technical issue with a vendor impacted multiple carriers, including American. As of 5 a.m. ET, we have been able to safely re-establish our operation. We apologize to our customers for the inconvenience,” American Airlines told Action News in a statement.

As of 6:25 a.m. EST, Allegiant and Spirit had also canceled their ground stops.

United Airlines said as of 6:30 a.m. EST, some flights were resuming, but customers should expect disruptions throughout Friday.

Delta posted on X just before 6:30 a.m. that it has paused its global flight schedule and are working to resolve the issue, adding that they are working on issuing a travel waiver to allow customers to manage and change their itinerary.

Several airlines made statements on X saying that they were following manual check-in and boarding processes and warned of delays due to technical problems.

At least three major U.S. airlines — American Airlines, United and Delta — had asked the FAA for a global ground stop on all flights, according to an alert from the FAA on Friday morning.

The FAA told air traffic controllers to tell airborne pilots that airlines are currently experiencing communication issues.

Meanwhile, flights that were in the air were able to stay in the air, but no American, United or Delta flights were taking off.

PHL officials say passengers need to check with their airlines for updates.

Philadelphia courts impact

Philadelphia courts and offices will be closed on Friday due to the technology disruptions.

All cases that were scheduled for Friday will be rescheduled.

Also, anyone who has been summoned for jury duty is excused and does not need to report on Friday.

The public can contact the court on its website for new dates starting Monday.

Health care impact

Patients at Penn Medicine have been told the health care system doesn’t have access to records and appointment information due to the outage.

They say Friday’s appointments in some locations may need to be canceled and rescheduled. They say patients will get a phone or text message with more information and to reschedule.

SEPTA impact

SEPTA officials said that all of their transportation operations are fine. However, the transit agency has posted on X that many routes are experiencing delays and cancellations due to “operator unavailability.”

Amtrak impact

Amtrak trains are running and are on time. Those who already have their Amtrak tickets are ok, but riders are not able to buy tickets at the stations with credit cards due to the CrowdStrike issue. If you need to buy a ticket, it is recommended that you bring cash.

Emergency services impact

Local 911 centers that are also experiencing outages, like in Bucks County, are able to receive emergency calls. Calls are coming in, but dispatchers are having to manually take down the information before radioing it out, officials told Action News.

New Jersey impact

New Jersey’s Emergency Operations Center was activated at 3 a.m. to respond to the outage as state leaders coordinated with local officials and operations at the state’s 911 centers.

The outage has not affected service for NJ Transit, but the state says some ticketing machines have been knocked offline. NJ Transit leaders say customers who can’t buy a ticket from a vending machine will not be denied service on rail, bus or light rail.

Delaware impact

In Delaware, numerous state services have been affected by the outage and are experiencing delays. The state says public safety operations are operating normally. While state service centers are open, officials say services may be limited.

The outage has shuttered all Delaware DMV locations in addition to knocking out phone service for the division.

This is a developing story. Please check back for updates.

WHYY News partner 6abc contributed reporting.