Following a report about SEPTA’s plans to modernize fare collection, a NewsWorks reader wrote in to ask us: “What about the cashiers?” Never fear. We have an answer.
The Feed ran an Associated Press report last week announcing that SEPTA had awarded a contract worth nearly $130 million to ACS Transport Solutions Group of Columbia, Md., to modernize fare collection for the transportation system. Passengers will be able to use “smart cards” at electronic turnstiles and pay fares with debit and credit cards. SEPTA officials say buses and trolleys will be upgraded first, then the subway, followed by regional rail.
A NewsWorks reader wrote in to ask us: “What about the cashiers?”
Rich Maloney at SEPTA tells us, “The process will be integrated over a number of years, and the cashiers will essentially become customer service representatives.”
They’ll help explain how the new system will work. And SEPTA will still need representatives on hand at the stations. They just won’t be behind the bullet-proof glass anymore.