On Wednesday evening, the office of Fourth District Councilman Curtis Jones, Jr. will host a workshop on how to communicate more effectively with Philly311.
An initiative of the city of Philadelphia, 311 is designed to provide the public with quick, easy access to all City of Philadelphia government services and information, assist agencies and departments improve service delivery, and provide recommendations into ways to improve city government through accurate, consistent measurement and analysis of service delivery citywide, according to the Philly311 website
Jones’ staffers note that their office occasionally receives complaints from constituents that they do not receive timely responses from city departments after calling Philly 311. During this workshop, 311 supervisors will shed light on the process, explaining how to optimize responses through complaint descriptions given to 311 agents via phone or internet. In addition, instruction will be provided for using the new 311 mobile application which was launched in September. Service requests will also be received and submitted during the workshop.
The workshop will be held on Nov. 14 at the Roxborough Memorial Hospital’s auditorium at 5800 Ridge Ave. at 6:30 p.m.
In addition, a representative from the Department of Licenses and Inspections (L and I) will be in attendance.
Maura Kennedy, spokeswoman for Licenses and Inspections, said that her agency’s representative will tell residents “what to expect when you call us,” and will promote the new L and I website, which allows residents to check up on code violations, licenses and the status of permits.
“It allows you to follow a case from soup to nuts,” she said, noting that the department’s website works in conjunction with 311, a collaborative statement that reinforced Jones’ belief in interagency cooperation.
“We hope Wednesday’s workshop will give constituents a better understanding on how the 311 system works,” said Jones in a statement. “While our office happily and efficiently continues to serve constituents directly, the 311 system is another avenue in which citizens can seek help.”
“We support their mission,” he concluded, “and will continue to work in partnership to help improve the lives of our great constituents.”
If you’d like to attend, please contact Josh Cohen at Joshua.Cohen@phila.gov or call (215) 685-2547.