With Pennsylvania’s electricity market getting competitive, consumers should be careful when hearing a pitch to change energy providers.
Jennifer Kocher of the Pennsylvania Public Utilities Commission says there have been reports of people impersonating PECO representatives in an effort to convince customers to change electricity providers.
“Sometimes it’s a little bit of customer confusion in no matter when someone is going door to door the company name of the utility does have to be mentioned,” said Kocher. “As they are explaining it, they may mention that PECO will be issuing your bill. We do have legitimate complaints where people misrepresent themselves and we do look into those.”
Kocher says customers should report any improper conduct.
“Anytime anyone is in doubt, we encourage them to call us,” she said. “If they really feel that something made them uncomfortable and they are just not happy about that feel free to call us.”
Kocher says it’s especially important for people to report if their supplier was changed without their consent. She says that has happened in Pennsylvania.