After 34 years with SEPTA, the train is coming for general manager Joe Casey. He sat down with NewsWorks Tonight’s Dave Heller to look back, and peer into the future of SEPTA.
Casey sees his tenure as one of improvement at SEPTA.
“It’s evolved. When I look back at some of the news articles from the ’80s and see the condition of some of our facilities, we’ve certainly made major strides since then,” he said.
Another goal of his was connecting with transportation users in an honest way, touting SEPTA’s customer service and social media outlets as second to none.
“We try to be extremely transparent with our customers as to what we have to offer and what we can do to resolve their issues,” he said.