Comcast has more Internet complaints to FCC than competitors combinedListen
When it comes to customer complaints filed with the Federal Communications Commission, Comcast is getting some bad marks.
The review of FCC complaints by the website Ars Technica shows there are more Internet service complaints about Comcast than for AT&T, Verizon, and Time Warner Cable combined.
Out of the nearly 12,000 complaints against Comcast, almost 3,000 were about availability; more than 1,500 were about online speeds. The most common complaints were filed about billing.
Comcast replied in a statement saying the company responds to each complaint and attempts to resolve it, then reports the outcome to the FCC.
If a complaint shows that the company made a billing mistake, the cable provider says it will issue credits or refunds.
Comcast is slated to soon hire about 150 Philadelphians to work from their homes on customer service calls.
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