On its official website, SEPTA offered browsers a brief video highlighting a message from General Manager Joe Casey, thanking passengers, reviewing 2011 and previewing what 2012 holds for the regional transportation authority.
In the message, Casey discusses the busy 2011, from station improvements to severe weather and how SEPTA handled each issue and challenge.
Click here to read General Manager Casey’s message published on the SEPTA website.
“In 2011, our employees and the system weathered many storms of all types and continued to deliver service during major events celebrations,” Casey wrote.
Casey even writes about how SEPTA earned an Energy Star Award for its headquarters building on Market Street in Center City.
In 2012, Casey says SEPTA looks forward to advancing new programs and initiatives, including the new payment technology project and some “exciting” changes planned for the website.
Casey says SEPTA plans to follow up its 2009 Customer Satisfaction Survey with a new survey in 2012.