A Philadelphia city councilman who once released his own app to help constituents reach him is trying to simplify.
Councilman Bobby Henon says he’s moved from using the app to accepting requests via regular text messages. He says it should make things easier and quicker for constituents.
“Now we have an opportunity to broaden our base in constituent service to have that direct connection through texting, you don’t have to go through iTunes to download an app everybody who has text messaging you can just text in a complaint,” he said.
Henon says he will accept complaints or questions on anything.
“You can just text in your complaint and your issues and concerns that you have throughout the city,” he said. “Whether it’s trash, litter, potholes or any constituent service that you want to relay to my office or if it’s around the city we’ll make sure it’s distributed to the right councilperson.”
The number to text is 215-392-6606. Henon is promising a response without 24 hours.