Delaware fines insurers for late payments

Highmark and Aetna face fines for failing to pay policyholders’ claims in a timely fashion.

Delaware Insurance Commissioner Karen Weldin Stewart fined the companies for several violations. Highmark Blue Cross Blue Shield Delaware was fined $383,000 after routine checks by Insurance Department examiners found the company failed to pay claims in a timely fashion.

Aetna was also fined a total of $100,000 for failing to pay claims in a timely way and for charging excessive copays, among other violations, according to the Insurance Commissioner. 

The Insurance Department report recommends the companies review their procedures to make sure they comply with the requirement for a prompt payment of claims.

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