Philly gets hundreds of complaints about FIOS service availability

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City officials have received hundreds of complaints about Verizon FIOS service availability in neighborhoods throughout Philadelphia.(Shutterstock)

City officials have received hundreds of complaints about Verizon FIOS service availability in neighborhoods throughout Philadelphia.(Shutterstock)

In just a few days, the city of Philadelphia has received a flood of information about sites where Verizon’s FIOS service may not be available. 

The city’s heard from several hundred people who say they asked for Verizon’s FIOS service and were turned down, according to Charles Brennan, chief information officer.

“So far, it’s over 500 and we’re actually very pleased with the response,” he said Tuesday. “We would like to get more though.”

City officials are working to verify if the sites reported fall within the exceptions that are allowed within the city’s contract with the telecommunications provider, Brennan said. Otherwise, Verizon faces fines.

“The one part that is holding us up now is that our technical evaluation is on hold until the Verizon strike is over,” he said.

The reason for the delay is that the city needs Verizon union workers to help prove service capability.  

Verizon contends it’s fulfilled its contract, aside from the allowable exceptions.

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