For almost four entire days last week, the computer system Pennsylvania uses to process unemployment compensation crashed, making it impossible for people to file continuing claims.
The system went down early last Thursday, and stayed more or less out of commission until Sunday night.
In an email, Department of Labor and Industry spokeswoman Lindsay Bracale said people could still file initial unemployment claims during the outage. However, it was impossible to submit continuing ones—either by phone or online.
That means an estimated 2,500 people weren’t able to file their claims on time and may get their state payments late.
Governor Tom Wolf acknowledged, that’s a real issue for unemployed people who might be living check to check. He said he’s not sure if the state can compensate them.
“We’re trying to make it right,” he said. “I mean, it was our fault.”
Labor and Industry staff couldn’t say exactly what caused the issue, but Bracale noted that the UC system runs on a 50-year-old mainframe that the state has repeatedly attempted to replace, without success.
A new attempt to modernize the UC system is underway. Bracale reported that it’s in the design phase.