But some D.C. officials are insisting that simple cultural reluctance, while real, doesn’t fully explain Washington’s racial vaccination lag. Interviews with Black residents revealed a common set of complaints: seniors failing to navigate the online registration system or sitting on hold only to be informed that all appointments had been filled.
Lisa Chapman had to overcome both personal reluctance and logistical obstacles in order to schedule vaccinations for her parents, Walter Coates, 82, and Rosa Coates, 80.
First she had to persuade them.
“I just wasn’t certain. I wanted to wait and see for a while,” said Rosa Coates. ”But (Lisa) convinced me. She just kept talking to me about it.”
Then it took waiting on hold for more than 90 minutes, leaving the phone on speaker and then leaping back on when a human answered.
“That’s a really long time to wait. I think a lot of people do want to get it. They just can’t get through,” Chapman said.
D.C. Council Member Kenyan McDuffie laid part of the problem at the feet of the government. In an interview, McDuffie, who represents southeastern Ward 5, called the city’s vaccine rollout “overwhelmingly inequitable” and said talk of vaccine reluctance was obscuring a reality of vaccine frustration, made worse by the digital divide.
“I think there is a larger percentage of people who want to receive the vaccine and have had challenges with scheduling appointments and being able to receive the vaccine,” he said. “My fear is that some of those residents have simply given up.”
Smith, in his Valentine’s Day sermon, spoke not just of the fear but also the logistical hassles of a confusing process.
“I know many of you have tried to get the vaccine, but there have been so many challenges … waiting for hours, only to find that what you thought was available is not there,” he said.
Given the community reluctance, city health officials say they cannot afford to frustrate or discourage those seeking vaccination.
Nesbitt said a new registration model would go into effect in March that would bring a further “equity lens” to the vaccination process. Also, officials have organized teams of “senior vaccine buddies” to go to the homes of seniors and help them get through the online process.
—
Associated Press writer Emily Leshner in New York contributed to this report.