Frequently Asked Questions

No matter your question or concern, WHYY would like to ensure all our members' experiences are as smooth, accessible and positive as possible. This page is designed to assist you with common issues relating to membership, podcasting and apps. For additional assistance with your membership experience, contact Member Services at memberservices@whyy.org or call 215-351-0511.

Select an FAQ topic to explore:



Membership Questions

On average, you will receive your member packet thank-you gift four to six weeks after your contribution is processed. If we have your email address, you will receive an email notification with tracking information once your item ships.

Gifts sometimes take longer to ship due to production delays. We apologize for such inconveniences and appreciate your patience. If you have concerns regarding the status of your gift, contact Member Services at memberservices@whyy.org or 215-351-0511 from 9 a.m. to 5 p.m. weekdays.

New members or rejoining members can easily register for this benefit at the Support WHYY page. Just click the box that says, "I'd like my WHYY membership to automatically renew."

Current members may also call Member Services at 215-351-0511 to upgrade their memberships to sustaining memberships.

It is important that WHYY has your updated address information. You can update your address at our Change Your Address page.

Your Member Card provides your member expiration date. The month of your member expiration date will follow you throughout your membership experience at WHYY, even if you renew early within your membership renewal period.

The crossover time between the submission and/or processing of your pledge payment and our mailings is four to six weeks. As a nonprofit organization, WHYY manages and processes information in the most cost-efficient manner possible. Member information for mailings is retrieved four weeks before members receive mailings. Providing this information to our direct-mail vendor weeks in advance costs WHYY less money for each mailing. The savings greatly outweigh the cost of duplicate mailings some members may receive.

If you have received your member packet and Member Card, be assured that we received your contribution and that any additional solicitations simply crossed in the mail.

More than 50 percent of WHYY's funding comes from members such as you. Because you're so important in helping support our programs and services, we send out renewal notices three months in advance of your membership's expiration. Renewing early does not shorten your membership period; your membership will be extended for 12 months from your expiration date.

Sustaining members do not receive renewal notices because their memberships renew automatically.

WHYY offers special member invitations and admission discounts to events. The WHYY Member Experience Card offers discounts to museums and educational organizations, performing arts centers and music and theater venues; restaurants, retail stores and service providers. Visit our Member Benefits page for additional information and the WHYY.org homepage to view and register for upcoming WHYY events.

WHYY offers a variety of member and community experiences at the WHYY Technology Center on Independence Mall in Philadelphia and many other locations throughout Greater Philadelphia. Events are posted to our WHYY.org homepage page; included in our weekly e-newsletter, In the Loop; emailed to our subscriber list; and posted to social networking sites such as Facebook and Twitter.

Every time you donate to WHYY, our database is set up to review specific criteria and merge accounts with identical information. Sometimes, though, the database does not merge linked accounts. These inconsistencies lead to mixed messages regarding your member status. One mailing may say, "It's time to renew," and another mailing may say, "Thanks for being a member!" If you suspect you have more than one record with WHYY, contact Member Services so we can check whether a discrepancy exists and, if so, merge the records.

Contributions to WHYY are tax-deductible to the full extent of the law. We will send an acknowledgment letter for each contribution you make that will specify the fair market value of any thank-you gifts you have received.

Visit the Support WHYY page to order thank-you gifts.

For a list of our available gifts for television and radio, visit the Support WHYY page.

View the schedule on the WHYY-TV page. Our TV page provides access to our programming grid, which enables you to view two weeks of schedules and the schedules' previous week in case you missed the titles of programs you enjoyed. You can also search for programs using keywords in the title or print a monthly programming schedule in pdf form.

Information about WHYY's presence on social media websites is available on our Connect with WHYY page.

Information about registering to receive In the Loop and other newsletters is available on our newsletters page.

Still have questions? Contact Member Services at memberservices@whyy.org or call 215-351-0511.



Sustainer Membership Questions

A Sustainer, or a Sustaining Member, is someone who gives ongoing monthly donations to WHYY. Sustainers choose the amount per month that they would like to give, and that donation is automatically charged to your account each month until you decide to change it or cancel it. You can increase, decrease or stop your sustaining gift at any time by contacting Member and Audience Services.

Becoming a Sustainer is a great way to support WHYY because we know we can count on your support year after year. This allows us to make long-term financial decisions more effectively. Additionally, sustainer giving reduces WHYY's administrative costs so more of your donation can go to the programs you enjoy. For example, we won't need to send you renewal reminders, increasing the impact of your gift on programming.

A Sustaining Membership is also a budget-friendly way of giving – instead of a lump sum, you can spread your gift payments throughout the year.

Credit card: Your credit card will be charged for your first payment 1-2 business days after you make your donation. Each month thereafter, we will charge your credit card or debit card around the same date each month.

e-Check: We process e-Check payments four times a month, on the 5th, 12th, 20th and 28th. After you make your gift, we will process your e-check payment on the next closest date to the weekly processing and then on the exact same date moving ahead.

Knowing that you are playing a critical role in keeping WHYY strong is a great benefit of being a sustainer—but we also want to thank you for your contribution by recognizing you with special benefits, including:

  • WHYY Passport, a member-only video-on-demand service that grants you access to hundreds of hours of TV programming. Notable titles include MASTERPIECE series such as "Downton Abbey" and "Wolf Hall," along with other favorites such as VICIOUS, EARTH A NEW WILD, HOW WE GOT TO NOW, THE GREAT BRITISH BAKING SHOW and many more. The WHYY Passport library will continue to grow as more series and episodes are added.
  • WHYY MemberCard, which provides discounts and special offers at over 175 local businesses and nonprofit organizations
  • Y-Stream, an online-only way to stream WHYY-FM pledge-free during member campaigns (for sustainers who give $10 per month or more)
  • Perks at WHYY member events

If you need to change or cancel your sustaining membership, you may call Member Services at 215-351-0511 during our normal business hours: Monday through Friday, 9:00 am to 5:00 pm.

You may update your billing address or other contact information by visiting http://www.whyy.org/support/update.php or by calling Member Services at 215-351-0511 during our normal business hours: Monday through Friday, 9:00 am to 5:00 pm.

If you simply need to update your credit card information, you may do so by visiting https://www.whyy.org/support/ccupdate.php and either filling out the online form or requesting a paper form to be mailed to you. You may also call Member Services at 215-351-0511 during our normal business hours: Monday through Friday, 9:00 am to 5:00 pm.

You may have a duplicate membership account under different contact information. Please contact Member Services at 215-351-0511 or at memberservices@whyy.org for further information about your membership.

No. These only apply to new donations rather than monthly ones. However, if you make an additional gift during a challenge period, then per the terms of each individual challenge, that gift may be matched.

Contributions to WHYY are tax-deductible to the full extent of the law. We will send an acknowledgment letter for each contribution you make that will specify the fair market value of any thank-you gifts you have received.

Our Member and Audience Services team will be happy to help you with any questions you may have! You can call us during our regular business hours at 215.351.0511 or you can email us at memberservices@whyy.org. Our regular business hours are Monday through Friday, 9:00 am to 5:00 pm.

Still have questions? Contact Member Services at memberservices@whyy.org or call 215-351-0511.



Podcasting Help

Podcasting is a way to automatically download audio and video programs to your portable media player through your computer. You use podcasting software to check for and download new editions of your favorite podcast programs.

You'll need a computer, an internet connection and podcasting software (such as iTunes, Odeo or iPodder). That's it! You can listen or view the podcasts right from your computer — or you can sync the files to your portable media player to listen on the move.

View the complete list of podcast links at our Social and Mobile Media page under "Podcasting and RSS." Right-click a program link from this list (or Control-click in MacOS) and select "Copy" or "Copy Shortcut." You may then paste the link into your podcasting software. In iTunes you can find this option under the "Advanced" menu as "Subscribe to podcast."



PBS iPhone and iPad Apps

Enjoy WHYY content anytime and anywhere. With the PBS iPhone and iPad apps you can watch the most popular and current WHYY programs free and with minimal interruption. The apps feature more than 1,000 videos, including full-length episodes, segments and previews with new content updated daily. Thanks to a partnership between PBS and WHYY, you can watch locally produced video, check the WHYY schedule and more in the PBS apps. Currently the WHYY productions Friday Arts, On Canvas, On Stage at Curtis, First and Flicks are available.


Download these apps for free using these links:


Download for iPadDownload for iPhone



  1. Once installed, open the app and click "TV Schedules" on the iPhone or "Select Station" on the iPad
  2. Enter the zip code where you watch WHYY on TV.
  3. Select your cable provider.
  4. Select WHYY as your station.
  5. Click on the "Programs" icon.
  6. Pick your show and enjoy watching WHYY on your mobile device.



Public Radio Player iPhone App

Listen to WHYY-FM on your iPhone and iPod Touch with the Public Radio Player iPhone application. WHYY-FM and many other public radio stations are all available to stream on your iPhone or iPod Touch when you install the free Public Radio Player application from the iTunes App Store. The Public Radio Tuner application works on all iPhones and iPod Touches. However, some station streams with a high bitrate (128k or higher) will perform best when using a wifi or 3G connection. Streams that are 64k or lower will play with a wifi, 3G or EDGE network connection.


Download this for free using at this link:


Download for iPhone



  1. Launch the Public Radio Player App.
  2. Choose "Search" from the lower menu bar.
  3. Type "WHYY" and click Search. WHYY will appear in the results. (You may have to click "see all results."
  4. Select "WHYY Philadelphia."
  5. The app will now start playing the WHYY audio stream.
  6. Tap the "star" icon in the upper right corner.
  7. You've just added WHYY to your favorites. Thanks for listening.



Sharing WHYY Content

A step-by-step guide to embedding video and audio content is available on our Share WHYY Content page.